Welcome to the official Rules page for The Pokies 114. We tested our platforms and processes across multiple devices and jurisdictions to ensure clarity and fairness. The following rules explain, in detail, how we operate, your responsibilities as a player, and what you can expect when you use our services. These terms are binding between you (the player) and the operator. Please read them carefully before registering or placing wagers.
Our company registration number is 3-102-841524, based at 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 was established in 2021 and operates as an online gaming and bookmaker platform offering casino games, pokies, and sports betting. Our activities are conducted in accordance with regulatory frameworks referred to in our licensing documentation and compliance statements. By registering an account you accept these rules and any future updates we publish.
These rules apply to all users accessing The Pokies 114 platform by internet-enabled mobile, desktop and other devices. Registration of an account signifies your acceptance of these rules and the terms that govern promotions, bonuses, wagers, deposits and withdrawals.
We reserve the right to modify these rules at any time for reasons including but not limited to: service improvements, regulatory compliance, security, and the quality of play. Changes take effect when posted. We recommend checking this page periodically. In our experience, we issue notices on major changes via account messaging and email.
To use The Pokies 114 you must meet the following conditions. We regularly test our onboarding flow and verification procedures to ensure compliance and to protect players.
When opening an account we require accurate personal information. During our tests of the verification process we found that most verifications are completed quickly when documents are clear and legible. To open and maintain an account you may be required to submit:
We reserve the right to request additional documentation at any time and to restrict account access until verification is complete. All verification checks are performed to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
Deposits are accepted via payment methods listed on our platform. The availability, limits and processing times depend on your chosen method and provider. In our testing, instant deposit methods typically credited accounts within seconds, while bank-dependent methods may take longer.
| Payment Method | Typical Timeframe | Playthrough Requirement |
|---|---|---|
| PayID / Instant bank transfer | Usually instant | 1x of deposit before withdrawal |
| Credit / Debit Card | Seconds to 48 hours depending on issuer | 3x of deposit before withdrawal |
| E-wallets | Immediate to a few hours | Varies by promotion; check offer terms |
| Cryptocurrency | Blockchain confirmation dependent | Varies by offer and crypto type |
Deposits must be funded from your own payment instruments unless explicitly permitted by support. When unusual activity is detected we may pause or limit deposits pending review.
We aim to process withdrawal requests promptly. Processing times vary by method and may be affected by verification, AML checks or banking partner delays. In our audits we observed that fully verified accounts experience the fastest payouts.
Example: If you deposit AU$100 by Credit Card with a 3x playthrough requirement, you must wager AU$300 (real money wagers) before requesting a withdrawal of deposit-related funds.
Bonuses and promotions come with specific terms. Our tests of bonus crediting and wagering calculations show strict enforcement of these terms to protect both players and the platform. Key rules you should know:
When we tested common promotion scenarios, players who adhered to the stated contribution percentages and avoided restricted game types consistently met wagering requirements without issue.
We take integrity seriously. Our monitoring systems detect suspicious patterns and automated play. Prohibited behaviours include but are not limited to:
If we find evidence of prohibited behaviour we reserve the right to void bets, cancel winnings, suspend or close accounts, and withhold funds. In serious cases we may refer matters to law enforcement and pursue legal action. Our security and fraud teams have access to transaction logs and gameplay history; in testing these tools reliably identify obvious attempts to manipulate outcomes.
All games on The Pokies 114 use certified Random Number Generator (RNG) or game engine solutions. Despite rigorous testing, technical malfunctions can occur. Our policy on malfunctions:
We document each incident and, where appropriate, publish summaries of resolved malfunctions to maintain transparency.
We are committed to safer gambling. We provide tools and account controls designed to help you manage your play. During our review of these tools we found they are effective when used proactively. Options include:
If you wish to use these tools contact customer support or configure them in your account settings. We will respect verified self-exclusion requests and take reasonable steps to stop marketing communications to self-excluded players.
Protecting your personal data is a priority. We collect and process information necessary for account operation, security, and regulatory compliance. In our security assessments we use industry-standard encryption and access controls to protect data in transit and at rest. Key points:
For full details on data handling see our Privacy Policy available in your account footer.
If you have an issue with our service, wagers, or payouts, we encourage you to contact customer support first for a rapid resolution. Our tested escalation pathway is:
We keep detailed logs of complaints and outcomes and use this information to improve the platform.
Where a breach of these rules is detected we may take any of the following actions:
We apply sanctions proportionally and follow internal review procedures. Our investigations are evidence-based and may include gameplay logs, transaction history, and communication records.
These Rules are governed by the terms we publish and any applicable laws cited in our registration and regulatory documents. Where disputes require legal interpretation, jurisdictional rules in your country of residence and our operating jurisdiction may apply. We recommend you seek independent legal advice if you require clarification about your rights.
Below are practical examples based on our testing that illustrate how common scenarios are handled:
| Scenario | How We Apply the Rules |
|---|---|
| Unverified account tries withdrawal | Withdrawal is held until KYC documents are provided and reviewed. We notify the player of required documents. |
| Player uses two accounts to claim welcome bonus | Both accounts are reviewed; bonuses and winnings from both may be voided and accounts closed if abuse is confirmed. |
| Game displays incorrect payout due to glitch | We investigate and may void affected rounds. If the error caused a loss for the player we aim to rectify in line with our malfunction policy. |
| Chargeback from player after successful payout | We will investigate, provide evidence to the payment provider and, if chargeback is illegitimate, pursue recovery through legal channels where necessary. |
For account issues, verification uploads, or complaints please contact customer support through your account. We aim to respond promptly and to resolve issues in line with these Rules.
We have tested our systems and policies and continue to refine them to protect players and ensure a fair gaming environment. The Pokies 114 is committed to transparency, regulatory compliance, and safer gambling practices. If you have questions about these Rules or require assistance, contact support and we will work with you to resolve any concerns.
Key items to remember:
Thank you for choosing The Pokies 114. We test, we monitor, and we are committed to fair play. These Rules are in place to safeguard you, the platform, and the integrity of our games.
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