Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platforms and processes across multiple devices and jurisdictions to ensure clarity and fairness. The following rules explain, in detail, how we operate, your responsibilities as a player, and what you can expect when you use our services. These terms are binding between you (the player) and the operator. Please read them carefully before registering or placing wagers.

1. Company Details and Scope

Our company registration number is 3-102-841524, based at 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 was established in 2021 and operates as an online gaming and bookmaker platform offering casino games, pokies, and sports betting. Our activities are conducted in accordance with regulatory frameworks referred to in our licensing documentation and compliance statements. By registering an account you accept these rules and any future updates we publish.

2. Applicability and Acceptance

These rules apply to all users accessing The Pokies 114 platform by internet-enabled mobile, desktop and other devices. Registration of an account signifies your acceptance of these rules and the terms that govern promotions, bonuses, wagers, deposits and withdrawals.

3. Changes to Rules

We reserve the right to modify these rules at any time for reasons including but not limited to: service improvements, regulatory compliance, security, and the quality of play. Changes take effect when posted. We recommend checking this page periodically. In our experience, we issue notices on major changes via account messaging and email.

4. Eligibility and Responsible Use

To use The Pokies 114 you must meet the following conditions. We regularly test our onboarding flow and verification procedures to ensure compliance and to protect players.

• You must be of legal gambling age in the jurisdiction of your residence.
• You must be located in a country or region where online gambling is legally permitted.
• Your account must reflect your true identity and personal details; false or misleading information is prohibited.
• You must not be self-excluded, barred, or otherwise prevented from gambling by any regulator or operator.
• You must use the platform for personal entertainment and not as a professional or commercial service.

5. Account Registration and Verification

When opening an account we require accurate personal information. During our tests of the verification process we found that most verifications are completed quickly when documents are clear and legible. To open and maintain an account you may be required to submit:

• Government-issued photo identification (passport, national ID, or driver license).
• Proof of address (utility bill, bank statement) dated within the last 3 months.
• Proof of payment method (photo of card, bank statement, or wallet confirmation), where required for AML checks.

We reserve the right to request additional documentation at any time and to restrict account access until verification is complete. All verification checks are performed to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations.

6. Deposits

Deposits are accepted via payment methods listed on our platform. The availability, limits and processing times depend on your chosen method and provider. In our testing, instant deposit methods typically credited accounts within seconds, while bank-dependent methods may take longer.

Deposits must be funded from your own payment instruments unless explicitly permitted by support. When unusual activity is detected we may pause or limit deposits pending review.

7. Withdrawals and Processing

We aim to process withdrawal requests promptly. Processing times vary by method and may be affected by verification, AML checks or banking partner delays. In our audits we observed that fully verified accounts experience the fastest payouts.

• Withdrawal requests are subject to identity verification and playthrough requirements.
• We may ask for additional documentation before releasing funds; delays can occur if documents are not provided in a timely manner.
• We do not charge withdrawal fees; however your bank or payment provider may apply fees.
• If a withdrawal is rejected or returned by your financial institution, we will contact you and offer alternative methods.

Example: If you deposit AU$100 by Credit Card with a 3x playthrough requirement, you must wager AU$300 (real money wagers) before requesting a withdrawal of deposit-related funds.

8. Bonus, Promotions and Wagering Rules

Bonuses and promotions come with specific terms. Our tests of bonus crediting and wagering calculations show strict enforcement of these terms to protect both players and the platform. Key rules you should know:

• Bonuses may have wagering requirements; these specify the number of times you must wager the bonus and sometimes the deposit.
• Certain game types contribute differently to wagering requirements; contribution tables are published with each promotion.
• Use of multiple accounts to claim the same bonus is prohibited and may lead to forfeiture of bonus funds and winnings.
• Bonuses are void if the account is found to be abusing the promotion, including exploiting software errors, using bots, or placing offsetting bets to minimise risk.
• Some promotions are valid only for selected games or markets. Wagers on excluded games will not count toward wagering requirements and may cause bonuses to be voided.

When we tested common promotion scenarios, players who adhered to the stated contribution percentages and avoided restricted game types consistently met wagering requirements without issue.

9. Prohibited Behaviour and Fraud Prevention

We take integrity seriously. Our monitoring systems detect suspicious patterns and automated play. Prohibited behaviours include but are not limited to:

• Using automated bots, scripts or other devices to play or manage accounts.
• Collusion with other players to manipulate outcomes or bonus terms.
• Using multiple accounts to abuse bonuses or promotions.
• Chargeback abuse or organising payments through third parties to circumvent verification.

If we find evidence of prohibited behaviour we reserve the right to void bets, cancel winnings, suspend or close accounts, and withhold funds. In serious cases we may refer matters to law enforcement and pursue legal action. Our security and fraud teams have access to transaction logs and gameplay history; in testing these tools reliably identify obvious attempts to manipulate outcomes.

10. Game Integrity and Malfunctions

All games on The Pokies 114 use certified Random Number Generator (RNG) or game engine solutions. Despite rigorous testing, technical malfunctions can occur. Our policy on malfunctions:

• If a game malfunction affects a wager, the result and any related payouts will be voided.
• Players should not attempt to take advantage of errors; doing so is a breach of our rules.
• When funds or gameplay disruptions occur, we will investigate with our software providers. Restitution decisions are made at our discretion based on the facts discovered.

We document each incident and, where appropriate, publish summaries of resolved malfunctions to maintain transparency.

11. Responsibility, Self-Exclusion and Safer Gambling

We are committed to safer gambling. We provide tools and account controls designed to help you manage your play. During our review of these tools we found they are effective when used proactively. Options include:

• Deposit limits — set daily, weekly or monthly caps to control spend.
• Session limits — restrict session duration to prevent extended play.
• Reality checks and time reminders — configurable prompts to review playing time.
• Self-exclusion — temporary or permanent exclusion options.
• Cooling-off periods — short-term breaks to help regain control.

If you wish to use these tools contact customer support or configure them in your account settings. We will respect verified self-exclusion requests and take reasonable steps to stop marketing communications to self-excluded players.

12. Privacy and Data Security

Protecting your personal data is a priority. We collect and process information necessary for account operation, security, and regulatory compliance. In our security assessments we use industry-standard encryption and access controls to protect data in transit and at rest. Key points:

• Your personal and transaction data is used for identity verification, AML checks, payment processing and improving service delivery.
• We will only share your data with third parties when required by law, for fraud prevention, payment processing, or as part of responsible gaming interventions.
• We retain records for the periods required by applicable law and internal policy; this includes transaction logs and communications.

For full details on data handling see our Privacy Policy available in your account footer.

13. Disputes and Complaints

If you have an issue with our service, wagers, or payouts, we encourage you to contact customer support first for a rapid resolution. Our tested escalation pathway is:

1. Contact live support via in-platform messaging for immediate issues.
2. If unresolved, submit a formal complaint to support with details and supporting documents.
3. We will acknowledge your complaint and investigate. Typical response times vary; complex cases may require additional verification.
4. If a satisfactory resolution is not reached, you may refer the matter to the relevant regulator or alternative dispute resolution service when applicable.

We keep detailed logs of complaints and outcomes and use this information to improve the platform.

14. Breaches, Suspension and Termination

Where a breach of these rules is detected we may take any of the following actions:

• Suspend account access while an investigation is conducted.
• Withhold funds pending verification or investigation results.
• Void bets or cancel winnings related to the breach.
• Close the account permanently and, where appropriate, share information with law enforcement or other operators.

We apply sanctions proportionally and follow internal review procedures. Our investigations are evidence-based and may include gameplay logs, transaction history, and communication records.

15. Jurisdiction and Governing Law

These Rules are governed by the terms we publish and any applicable laws cited in our registration and regulatory documents. Where disputes require legal interpretation, jurisdictional rules in your country of residence and our operating jurisdiction may apply. We recommend you seek independent legal advice if you require clarification about your rights.

16. Practical Examples and FAQ

Below are practical examples based on our testing that illustrate how common scenarios are handled:

17. Contact and Support

For account issues, verification uploads, or complaints please contact customer support through your account. We aim to respond promptly and to resolve issues in line with these Rules.

18. Final Notes and Our Commitment

We have tested our systems and policies and continue to refine them to protect players and ensure a fair gaming environment. The Pokies 114 is committed to transparency, regulatory compliance, and safer gambling practices. If you have questions about these Rules or require assistance, contact support and we will work with you to resolve any concerns.

Appendix — Quick Reference

Key items to remember:

• One account per person unless explicitly approved by support.
• Provide accurate information and promptly respond to verification requests.
• Bonuses have terms — read them before accepting.
• Report technical issues immediately — do not attempt to exploit malfunctions.
• Use responsible gambling tools where necessary and seek help if play becomes a problem.

Thank you for choosing The Pokies 114. We test, we monitor, and we are committed to fair play. These Rules are in place to safeguard you, the platform, and the integrity of our games.